• About Us
  • Eat
  • Save
    • DOWNLOAD OUR KCCO APP AND SAVE 20%
  • Earn
    • CALL – 9166722227 FOR FRANCHISE OPPORTUNITY
  • Media
  • Follow
  • Follow
  • Follow
  • Follow
Service Recovery & its Positive Impact on Customer Lifetime Value

Service Recovery & its Positive Impact on Customer Lifetime Value

by Varun Behl | Jan 3, 2022 | The Economic Times

Recently, at one of my restaurants, there was a guest complaint about the delay in delivering the order to guest’s home and they did not enjoy our food this time as much as they always relish. When this complaint came up to the outlet manager of our eatery, he went an...
Service Recovery & its Positive Impact on Customer Lifetime Value

Should F&B team’s training and development hold a high rank on a restaurateur’s priority list?

by Varun Behl | Nov 17, 2021 | The Economic Times

Services are considered to be heterogeneous, intangible, inseparable and perishable – they should be consumed by the guest as and when they are being produced by the person who is offering the service/ the service provider. When one goes to a restaurant or their...
Service Recovery & its Positive Impact on Customer Lifetime Value

How does a Centralized Kitchen empower food quality and consistency across multiple food & beverage outlets?

by Varun Behl | Oct 15, 2021 | The Economic Times

We all believe that our customers and guests like to eat delightful and delicious food all the time that is simply the best in the world. Well this may sound very true, though there is a twist or a tweak in the above statement. The reality is more like – “Guests and...
Service Recovery & its Positive Impact on Customer Lifetime Value

Leveraging Food Technology to Drive Consistency in Operational Excellence at Restaurants

by Varun Behl | Sep 22, 2021 | The Economic Times

Especially keeping hygiene and food safety in mind, many new brands have entered the retail segment using food technology to enhance our food choices at home A walk in a gourmet convenience store in any of the major cities as well as in tier two cities across India...
Service Recovery & its Positive Impact on Customer Lifetime Value

Have restaurateurs popped the magic pill of ‘Data Analytics’ yet?

by Varun Behl | Aug 26, 2021 | The Economic Times

While sales, marketing, branding, menu enhancements do help to draw in customers; restaurants are missing out on taking due advantage of a critical factor that is often overlooked in everyday decision making. There are numerous critical questions that need spot-on and...
« Older Entries

Recent Posts

  • Service Recovery & its Positive Impact on Customer Lifetime Value
  • Kebabs and Curries Company (KCCO) hosts an evening of food and fun at So-Hi restaurant
  • कबाब्स एंड करीस (केसीसीओ) सो-हाय रेस्टोरेंट ने अपने मेहमानों के लिए किया विशेष आयोजन
  • Should F&B team’s training and development hold a high rank on a restaurateur’s priority list?
  • How does a Centralized Kitchen empower food quality and consistency across multiple food & beverage outlets?

Recent Comments

    • Facebook
    • Twitter
    • Instagram

    Designed by Social Neeti